/* ==========================================================================
   Answerling portal — styles.css
   Same visual language as answerling.ai: white page, violet primary, indigo
   text, Outfit for headings, Inter for body.
   Order: tokens → base → components → screens → media queries
   ========================================================================== */

/* --------------------------------------------------------------------------
   1. TOKENS (copied from the marketing site's light theme)
   -------------------------------------------------------------------------- */
:root {
  --bg: #FFFFFF;
  --bg-2: #F5F4FE;
  --card: #FAFAFF;
  --card-2: #F0EFFB;
  --line: rgba(20, 18, 58, .10);
  --line-2: rgba(20, 18, 58, .20);

  --ink: #14123A;
  --ink-2: rgba(20, 18, 58, .68);
  --ink-3: rgba(20, 18, 58, .56);

  --violet: #6A4CF6;
  --violet-2: #5236E0;
  --cyan: #14B8EA;
  --accent-sm: #5B3DF5;
  --grad: linear-gradient(135deg, #6A4CF6 0%, #14B8EA 100%);
  --violet-tint: rgba(106, 76, 246, .12);
  --cyan-tint: rgba(20, 184, 234, .16);

  /* sentiment */
  --good: #15803D;
  --good-tint: #DCFCE7;
  --bad: #B42348;
  --bad-tint: #FCE4EA;
  --warn: #A85F00;
  --warn-tint: #FDEBD0;

  --glow-violet: 0 8px 32px -6px rgba(106, 76, 246, .35);
  --shadow-card: 0 20px 40px -24px rgba(20, 18, 58, .25);
  --shadow-pop: 0 16px 40px -16px rgba(20, 18, 58, .22);

  --radius: 14px;
  --radius-btn: 10px;
  --radius-chip: 6px;
  --radius-pill: 999px;

  --ease: cubic-bezier(.4, 0, .2, 1);
  --ease-out-expo: cubic-bezier(.16, 1, .3, 1);

  --font-body: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  --font-display: "Outfit", "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  --font-mono: ui-monospace, "SFMono-Regular", Menlo, Consolas, monospace;

  --container: 1200px;
  --gutter: 32px;
  --topbar: 64px;
}

/* --------------------------------------------------------------------------
   2. BASE
   -------------------------------------------------------------------------- */
*, *::before, *::after { box-sizing: border-box; }

html {
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  text-size-adjust: 100%;
  color-scheme: light;
  background: var(--bg);
}
body {
  margin: 0;
  font: 400 15px/1.45 var(--font-body);
  letter-spacing: -0.01em;
  color: var(--ink);
  background: var(--bg);
  min-height: 100vh;
}
h1, h2, h3, p, ul, ol, dl, dd, figure { margin: 0; }
img, svg { display: block; max-width: 100%; }
a { color: inherit; text-decoration: none; }
button {
  font: inherit;
  color: inherit;
  background: none;
  border: 0;
  padding: 0;
  cursor: pointer;
}
input, select { font: inherit; color: inherit; }
strong, b { font-weight: 600; }
[hidden] { display: none !important; }

:focus-visible {
  outline: 2px solid var(--violet);
  outline-offset: 2px;
  border-radius: var(--radius-btn);
}
::selection { background: var(--violet); color: #fff; }

/* --------------------------------------------------------------------------
   3. COMPONENTS
   -------------------------------------------------------------------------- */
.container {
  width: 100%;
  max-width: var(--container);
  margin-inline: auto;
  padding-inline: var(--gutter);
}
.sr-only {
  position: absolute !important;
  width: 1px; height: 1px;
  padding: 0; margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}
.skip-link {
  position: fixed;
  top: 8px; left: 8px;
  z-index: 2000;
  padding: 10px 14px;
  background: var(--ink);
  color: var(--bg);
  border-radius: var(--radius-btn);
  font-size: 14px;
  transform: translateY(-160%);
  transition: transform .2s var(--ease);
}
.skip-link:focus { transform: none; }
.svg-defs { position: absolute; width: 0; height: 0; overflow: hidden; }
.muted { color: var(--ink-3); }

/* brand: waveform mark + lowercase wordmark + small "portal" tag */
.brand { display: inline-flex; align-items: center; gap: 9px; color: var(--ink); }
.brand__mark { fill: url(#wave-grad); flex: none; }
.brand__word { font: 600 21px/1 var(--font-display); letter-spacing: -0.03em; }
.brand__tag {
  padding: 3px 7px;
  border-radius: var(--radius-chip);
  background: var(--violet-tint);
  color: var(--accent-sm);
  font: 600 10px/1 var(--font-body);
  letter-spacing: .08em;
  text-transform: uppercase;
  margin-top: 2px;
}

/* buttons */
.btn {
  position: relative;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 12px 22px;
  border: 1px solid transparent;
  border-radius: var(--radius-btn);
  font: 500 14px/1 var(--font-body);
  letter-spacing: -0.01em;
  white-space: nowrap;
  cursor: pointer;
  transition: background-color .2s var(--ease), border-color .2s var(--ease), color .2s var(--ease), opacity .2s var(--ease), transform .18s var(--ease), box-shadow .25s var(--ease);
}
.btn:active { transform: scale(.98); }
.btn:disabled { opacity: .55; cursor: default; transform: none; box-shadow: none; }
.btn--sm { padding: 8px 12px; }
.btn--lg { padding: 15px 24px; font-size: 15px; }
.btn--primary { background: var(--violet); color: #fff; font-weight: 600; }
.btn--primary:hover:not(:disabled) { background: var(--violet-2); box-shadow: var(--glow-violet); transform: translateY(-1px); }
.btn--outline { background: transparent; color: var(--ink); border-color: var(--line-2); }
.btn--outline:hover:not(:disabled) { border-color: var(--violet); }
.btn--ghost { background: transparent; color: var(--ink-2); }
.btn--ghost:hover:not(:disabled) { background: var(--card-2); color: var(--ink); }

/* eyebrow with a small violet dot */
.eyebrow {
  display: inline-flex;
  align-items: flex-start;
  gap: 8px;
  font: 500 11px/1 var(--font-body);
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--ink-2);
}
.eyebrow::before {
  content: "";
  width: 6px; height: 6px;
  margin-top: 2.5px;
  border-radius: 50%;
  background: var(--violet);
  flex: none;
}

/* chips */
.chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 8px;
  border-radius: var(--radius-chip);
  background: var(--card-2);
  color: var(--ink-2);
  font: 500 11px/1 var(--font-body);
  letter-spacing: .04em;
  text-transform: uppercase;
  white-space: nowrap;
}
.chip--positive { background: var(--good-tint); color: var(--good); }
.chip--negative { background: var(--bad-tint); color: var(--bad); }
.chip--neutral { background: var(--card-2); color: var(--ink-2); }
.chip--unknown { background: transparent; color: var(--ink-3); box-shadow: inset 0 0 0 1px var(--line-2); }
.chip--pending { background: var(--warn-tint); color: var(--warn); }
.chip--plain { background: var(--bg-2); color: var(--ink-2); }
.chip--handoff { background: var(--violet-tint); color: var(--accent-sm); }
.chip--message { background: var(--cyan-tint); color: #0B6E8F; }

/* live dot */
.live-dot {
  display: inline-block;
  width: 6px; height: 6px;
  border-radius: 50%;
  background: var(--cyan);
  flex: none;
}
.live-dot--cyan { box-shadow: 0 0 0 3px var(--cyan-tint); animation: live-pulse 1.6s ease-in-out infinite; }
@keyframes live-pulse { 0%, 100% { opacity: 1; } 50% { opacity: .45; } }

/* form fields */
.field { display: grid; gap: 6px; position: relative; }
.field__label { font: 500 13px/1.2 var(--font-body); color: var(--ink-2); }
.field input, .field select {
  height: 44px;
  width: 100%;
  padding: 0 12px;
  border: 1px solid var(--line-2);
  border-radius: var(--radius-btn);
  background: var(--bg);
  color: var(--ink);
  font: 400 15px/1 var(--font-body);
  transition: border-color .15s var(--ease), box-shadow .15s var(--ease);
}
.field input::placeholder { color: var(--ink-3); }
.field input:focus, .field select:focus {
  outline: none;
  border-color: var(--violet);
  box-shadow: 0 0 0 3px var(--violet-tint);
}
.field select {
  appearance: none;
  padding-right: 34px;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12' fill='none' stroke='%2314123A' stroke-width='1.6' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M2.5 4.5 6 8l3.5-3.5'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 12px center;
}
.field input[type="search"]::-webkit-search-cancel-button { -webkit-appearance: none; }

/* notices */
.notice {
  padding: 12px 14px;
  border: 1px solid transparent;
  border-radius: var(--radius-btn);
  font: 400 14px/1.45 var(--font-body);
}
.notice--error { background: var(--bad-tint); color: var(--bad); border-color: rgba(180, 35, 72, .18); }
.notice--info { background: var(--violet-tint); color: var(--accent-sm); }
.notice button { font-weight: 600; text-decoration: underline; color: inherit; margin-left: 6px; }

/* empty states */
.empty {
  display: grid;
  justify-items: center;
  gap: 10px;
  padding: 48px 24px;
  text-align: center;
  background: var(--card);
  border: 1px dashed var(--line-2);
  border-radius: var(--radius);
}
.empty--page { padding: 80px 24px; }
.empty__icon {
  width: 46px; height: 46px;
  display: grid; place-items: center;
  border-radius: 50%;
  background: var(--violet-tint);
  color: var(--violet);
  margin-bottom: 4px;
}
.empty__icon svg { fill: url(#wave-grad); }
.empty__title { font: 600 19px/1.25 var(--font-display); letter-spacing: -0.02em; color: var(--ink); }
.empty__p { font: 400 14px/1.55 var(--font-body); color: var(--ink-2); max-width: 46ch; }
.empty .btn { margin-top: 6px; }

/* segmented control */
.seg {
  display: inline-flex;
  gap: 4px;
  padding: 4px;
  background: var(--bg-2);
  border: 1px solid var(--line);
  border-radius: var(--radius-pill);
}
.seg__btn {
  padding: 8px 14px;
  border-radius: var(--radius-pill);
  font: 500 13px/1 var(--font-body);
  color: var(--ink-2);
  white-space: nowrap;
  transition: background-color .2s var(--ease), color .2s var(--ease), box-shadow .2s var(--ease);
}
.seg__btn:hover { color: var(--ink); }
.seg__btn[aria-selected="true"] {
  background: var(--bg);
  color: var(--ink);
  box-shadow: 0 1px 2px rgba(20, 18, 58, .12), inset 0 0 0 1px var(--line-2);
}
.seg__btn:focus-visible { outline-offset: -2px; border-radius: var(--radius-pill); }

/* section headings */
.section-head {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
  margin-bottom: 16px;
}
.section-head > div { display: grid; gap: 8px; }
.section-title {
  font: 600 22px/1.15 var(--font-display);
  letter-spacing: -0.02em;
  color: var(--ink);
  scroll-margin-top: calc(var(--topbar) + 16px);
}
.section-count { font: 500 14px/1 var(--font-body); color: var(--ink-3); margin-left: 6px; letter-spacing: 0; }

/* tables */
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th {
  text-align: left;
  padding: 10px 12px;
  border-bottom: 1px solid var(--line-2);
  font: 500 11px/1 var(--font-body);
  letter-spacing: .06em;
  text-transform: uppercase;
  color: var(--ink-2);
  white-space: nowrap;
}
td {
  padding: 14px 12px;
  border-bottom: 1px solid var(--line);
  vertical-align: top;
  font-size: 14px;
}
th:first-child, td:first-child { padding-left: 8px; }
th:last-child, td:last-child { padding-right: 8px; }
.admin-only { display: none; }
body.is-admin .admin-only { display: table-cell; }

/* --------------------------------------------------------------------------
   4. SCREENS
   -------------------------------------------------------------------------- */

/* ---- Loading ---- */
.boot {
  min-height: 100vh;
  display: grid;
  place-content: center;
  justify-items: center;
  gap: 14px;
  color: var(--ink-2);
  font-size: 14px;
}
.boot__spinner {
  width: 28px; height: 28px;
  border-radius: 50%;
  border: 3px solid var(--card-2);
  border-top-color: var(--violet);
  animation: spin .8s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }
.boot__error { color: var(--bad); max-width: 40ch; text-align: center; }

/* ---- Sign in ---- */
.auth {
  position: relative;
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 40px var(--gutter);
  overflow: hidden;
}
.auth::before {
  content: "";
  position: absolute;
  right: -220px; top: -220px;
  width: 760px; height: 760px;
  background: radial-gradient(circle, rgba(106, 76, 246, .13) 0%, rgba(106, 76, 246, 0) 65%);
  pointer-events: none;
}
.auth::after {
  content: "";
  position: absolute; inset: 0;
  background-image: radial-gradient(circle at 1px 1px, rgba(106, 76, 246, .5) 1px, transparent 1.5px);
  background-size: 28px 28px;
  opacity: .16;
  -webkit-mask-image: radial-gradient(ellipse at 75% 20%, #000 20%, transparent 70%);
  mask-image: radial-gradient(ellipse at 75% 20%, #000 20%, transparent 70%);
  pointer-events: none;
}
.auth__card {
  position: relative;
  z-index: 1;
  width: 100%;
  max-width: 440px;
  padding: 36px;
  background: var(--bg);
  border: 1px solid var(--line);
  border-radius: 20px;
  box-shadow: var(--shadow-card);
  display: grid;
  gap: 28px;
}
.auth__panel { display: grid; gap: 14px; }
.auth__title {
  font: 600 30px/1.1 var(--font-display);
  letter-spacing: -0.03em;
  color: var(--ink);
}
.auth__p { font: 400 15px/1.55 var(--font-body); color: var(--ink-2); }
.auth__p--small { font-size: 13px; color: var(--ink-3); }
.auth__form { display: grid; gap: 12px; margin-top: 6px; }
.auth__actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 6px; }
.auth__foot {
  font: 400 13px/1.5 var(--font-body);
  color: var(--ink-3);
  border-top: 1px solid var(--line);
  padding-top: 18px;
}
.auth__foot a { color: var(--accent-sm); font-weight: 500; }

/* ---- Top bar ---- */
.app { min-height: 100vh; display: flex; flex-direction: column; }
.topbar {
  position: sticky;
  top: 0;
  z-index: 100;
  height: var(--topbar);
  background: rgba(255, 255, 255, .92);
  backdrop-filter: blur(10px);
  border-bottom: 1px solid var(--line);
}
.topbar__inner {
  height: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}
.topbar__right { display: flex; align-items: center; gap: 14px; min-width: 0; }
.topbar__user {
  font: 400 13px/1 var(--font-body);
  color: var(--ink-3);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 220px;
}
.switcher { display: inline-flex; align-items: center; gap: 8px; }
.switcher__label { font: 500 12px/1 var(--font-body); color: var(--ink-3); white-space: nowrap; }
.switcher__select {
  height: 36px;
  max-width: 240px;
  padding: 0 30px 0 10px;
  border: 1px solid var(--line-2);
  border-radius: var(--radius-btn);
  background-color: var(--bg);
  color: var(--ink);
  font: 500 14px/1 var(--font-body);
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12' fill='none' stroke='%2314123A' stroke-width='1.6' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M2.5 4.5 6 8l3.5-3.5'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 10px center;
  text-overflow: ellipsis;
}
.switcher__select:focus { outline: none; border-color: var(--violet); box-shadow: 0 0 0 3px var(--violet-tint); }

/* ---- Page ---- */
.page {
  flex: 1;
  padding-top: 36px;
  padding-bottom: 72px;
  display: grid;
  gap: 40px;
  align-content: start;
}
#dashboard { display: grid; gap: 40px; }

.client-head {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 24px;
  flex-wrap: wrap;
}
.client-head__main { display: grid; gap: 10px; }
.client-head__title {
  font: 600 clamp(28px, 3vw, 38px)/1.08 var(--font-display);
  letter-spacing: -0.03em;
  color: var(--ink);
}
.client-head__meta { font: 400 14px/1.5 var(--font-body); color: var(--ink-2); }
.live {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  font: 400 13px/1.4 var(--font-body);
  color: var(--ink-2);
  max-width: 340px;
}

/* ---- Stat tiles ---- */
.tiles {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 14px;
}
.tile {
  display: grid;
  gap: 8px;
  padding: 20px 22px 18px;
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  transition: border-color .2s var(--ease);
}
.tile:hover { border-color: var(--line-2); }
.tile__label {
  font: 500 11px/1 var(--font-body);
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--ink-2);
}
.tile__value {
  font: 600 36px/1 var(--font-display);
  letter-spacing: -0.03em;
  color: var(--ink);
  font-variant-numeric: tabular-nums;
  margin-top: 4px;
}
.tile__sub { font: 400 12.5px/1.4 var(--font-body); color: var(--ink-3); min-height: 1.4em; }

/* ---- Filters ---- */
.filters {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px;
  margin-bottom: 14px;
}
.filters .field { display: block; }
.filters .field input, .filters .field select { height: 38px; font-size: 14px; }
.field--search { flex: 1 1 240px; max-width: 360px; }
.field--search input { padding-left: 34px; }
.field__icon {
  position: absolute;
  left: 11px; top: 50%;
  transform: translateY(-50%);
  color: var(--ink-3);
  pointer-events: none;
}
.filters .field:not(.field--search):not(.field--date) { flex: 0 0 auto; }
.filters .field select { width: auto; min-width: 150px; }
.field--date {
  display: inline-flex !important;
  align-items: center;
  gap: 8px;
}
.field__inline { font: 500 12px/1 var(--font-body); color: var(--ink-3); }
.field--date input { width: 150px; }
.filters .btn { margin-left: auto; }

/* ---- Call list ---- */
.calls-table th:nth-child(3), .calls-table td:nth-child(3) { white-space: nowrap; }
.call-row { cursor: pointer; transition: background-color .15s var(--ease); }
.call-row:hover { background: var(--card); }
.call-row:focus-visible { outline: 2px solid var(--violet); outline-offset: -2px; border-radius: 6px; }
.call-row td { max-width: 0; }
.call-row td[data-th="When"] { width: 130px; }
.call-row td[data-th="Caller"] { width: 190px; }
.call-row td[data-th="Length"] { width: 78px; font-variant-numeric: tabular-nums; }
.call-row td[data-th="Sentiment"] { width: 112px; }
.call-row td[data-th="Outcome"] { width: 160px; }
.call-row td[data-th="Cost"] { width: 80px; font-variant-numeric: tabular-nums; color: var(--ink-2); }
.when { display: grid; gap: 3px; }
.when__day { font-weight: 500; color: var(--ink); white-space: nowrap; }
.when__time { font-size: 13px; color: var(--ink-3); white-space: nowrap; }
.caller { display: grid; gap: 3px; min-width: 0; }
.caller__name { font-weight: 500; color: var(--ink); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.caller__line { font-size: 13px; color: var(--ink-3); white-space: nowrap; }
.outcome { display: inline-flex; flex-wrap: wrap; align-items: center; gap: 6px; color: var(--ink); }
.summary {
  display: block;
  color: var(--ink-2);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.summary--soft { color: var(--ink-3); font-style: italic; }
.loading-row { padding: 18px 8px; font-size: 14px; color: var(--ink-3); }

/* pager */
.pager {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding-top: 14px;
}
.pager__info { font: 400 13px/1 var(--font-body); color: var(--ink-3); font-variant-numeric: tabular-nums; }
.pager__btns { display: flex; gap: 8px; }

/* ---- Admin: all clients ---- */
.clients-table td { font-variant-numeric: tabular-nums; }
.client-row { cursor: pointer; transition: background-color .15s var(--ease); }
.client-row:hover { background: var(--card); }
.client-row:focus-visible { outline: 2px solid var(--violet); outline-offset: -2px; border-radius: 6px; }
.client-row__name { font-weight: 500; color: var(--ink); }
.client-row.is-current .client-row__name::after {
  content: "viewing";
  margin-left: 8px;
  padding: 2px 6px;
  border-radius: var(--radius-chip);
  background: var(--violet-tint);
  color: var(--accent-sm);
  font: 600 10px/1 var(--font-body);
  letter-spacing: .06em;
  text-transform: uppercase;
  vertical-align: middle;
}
.client-row__tz { color: var(--ink-3); font-size: 13px; }

/* ---- Footer ---- */
.foot { border-top: 1px solid var(--line); background: var(--bg-2); }
.foot__inner {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
  padding-top: 20px;
  padding-bottom: 20px;
  font: 400 13px/1.4 var(--font-body);
  color: var(--ink-3);
}

/* ---- Call detail drawer ---- */
.scrim {
  position: fixed; inset: 0;
  z-index: 1100;
  background: rgba(20, 18, 58, .38);
  opacity: 0;
  transition: opacity .3s var(--ease);
}
.scrim.is-open { opacity: 1; }
.drawer {
  position: fixed;
  top: 0; right: 0; bottom: 0;
  z-index: 1200;
  width: min(620px, 100vw);
  background: var(--bg);
  border-left: 1px solid var(--line);
  box-shadow: -24px 0 60px -30px rgba(20, 18, 58, .35);
  display: flex;
  flex-direction: column;
  transform: translateX(100%);
  transition: transform .32s var(--ease-out-expo);
}
.drawer.is-open { transform: none; }
html.drawer-open { overflow: hidden; }
.drawer__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding: 20px 24px 16px;
  border-bottom: 1px solid var(--line);
}
.drawer__heading { display: grid; gap: 8px; min-width: 0; }
.drawer__title {
  font: 600 20px/1.2 var(--font-display);
  letter-spacing: -0.02em;
  color: var(--ink);
}
.drawer__close {
  flex: none;
  width: 40px; height: 40px;
  margin: -6px -8px 0 0;
  display: grid; place-items: center;
  border-radius: var(--radius-btn);
  color: var(--ink-2);
}
.drawer__close:hover { background: var(--card-2); color: var(--ink); }
.drawer__body {
  flex: 1;
  overflow-y: auto;
  padding: 22px 24px 40px;
  display: grid;
  gap: 26px;
  align-content: start;
  overscroll-behavior: contain;
}
.detail__head { display: grid; gap: 10px; }
.detail__strip { display: flex; flex-wrap: wrap; gap: 6px; }
.detail__who { font: 400 15px/1.4 var(--font-body); color: var(--ink-2); }
.detail__who strong { color: var(--ink); }
.detail__section { display: grid; gap: 10px; }
.detail__h {
  font: 500 11px/1 var(--font-body);
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--ink-2);
}
.detail__summary { font: 400 15px/1.6 var(--font-body); color: var(--ink); white-space: pre-wrap; overflow-wrap: anywhere; }
.detail__audio { width: 100%; display: block; border-radius: var(--radius-pill); }
.detail__state { padding: 40px 0; text-align: center; color: var(--ink-3); font-size: 14px; }

.kv {
  display: grid;
  grid-template-columns: minmax(120px, 160px) minmax(0, 1fr);
  gap: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius-btn);
  overflow: hidden;
}
.kv__row { display: contents; }
.kv dt, .kv dd {
  padding: 9px 12px;
  border-bottom: 1px solid var(--line);
  font-size: 14px;
}
.kv__row:last-child dt, .kv__row:last-child dd { border-bottom: 0; }
.kv dt { color: var(--ink-2); background: var(--card); }
.kv dd { color: var(--ink); overflow-wrap: anywhere; }
.kv dd.mono { font: 400 12.5px/1.5 var(--font-mono); color: var(--ink-2); }

.transcript { display: grid; gap: 10px; }
.turn { display: grid; gap: 4px; max-width: 86%; }
.turn--agent { justify-self: start; }
.turn--caller { justify-self: end; }
.turn--note { max-width: 100%; }
.turn__who {
  font: 500 10px/1 var(--font-body);
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--ink-3);
}
.turn--caller .turn__who { text-align: right; }
.turn__text {
  padding: 10px 13px;
  border-radius: 12px;
  font: 400 14px/1.45 var(--font-body);
  color: var(--ink);
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}
.turn--agent .turn__text { background: var(--violet-tint); border-bottom-left-radius: 4px; }
.turn--caller .turn__text { background: var(--card-2); border-bottom-right-radius: 4px; }
.turn--note .turn__text { background: transparent; border: 1px dashed var(--line-2); color: var(--ink-2); }

/* --------------------------------------------------------------------------
   5. MEDIA QUERIES
   -------------------------------------------------------------------------- */
@media (max-width: 1024px) {
  :root { --gutter: 24px; }
  .topbar__user { display: none; }
}

@media (max-width: 767px) {
  :root { --gutter: 16px; --topbar: 60px; }
  .page { padding-top: 24px; gap: 32px; }
  #dashboard { gap: 32px; }
  .auth__card { padding: 28px 22px; }
  .switcher__label { display: none; }
  .switcher__select { max-width: 160px; }
  .brand__tag { display: none; }
  .tile__value { font-size: 30px; }
  .field--search { max-width: none; }
  .filters .btn { margin-left: 0; }

  /* the call table becomes a stack of cards */
  .calls-table thead { display: none; }
  .calls-table, .calls-table tbody, .calls-table tr, .calls-table td { display: block; }
  .calls-table tr {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 8px 12px;
    padding: 14px 4px;
    border-bottom: 1px solid var(--line);
  }
  .calls-table td { padding: 0; border: 0; max-width: none; width: auto !important; }
  .call-row td[data-th="When"] { grid-column: 1; grid-row: 1; }
  .call-row td[data-th="Length"] { grid-column: 2; grid-row: 1; text-align: right; color: var(--ink-2); }
  .call-row td[data-th="Caller"] { grid-column: 1; grid-row: 2; }
  .call-row td[data-th="Sentiment"] { grid-column: 2; grid-row: 2; text-align: right; }
  .call-row td[data-th="Outcome"] { grid-column: 1 / -1; grid-row: 3; font-size: 13px; }
  .call-row td[data-th="Outcome"]::before { content: "Outcome · "; color: var(--ink-3); }
  .call-row td[data-th="Summary"] { grid-column: 1 / -1; grid-row: 4; }
  .call-row td[data-th="Cost"] { grid-column: 1 / -1; grid-row: 5; font-size: 13px; }
  .call-row td[data-th="Cost"]::before { content: "Cost · "; color: var(--ink-3); }
  body.is-admin .call-row td.admin-only { display: block; }
  .summary { white-space: normal; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
  .when { display: flex; gap: 8px; align-items: baseline; }

  .drawer { width: 100vw; }
  .drawer__body { padding: 18px 16px 40px; }
  .kv { grid-template-columns: 1fr; }
  .kv dt { border-bottom: 0; padding-bottom: 2px; font-size: 12px; }
  .turn { max-width: 94%; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: .001ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: .001ms !important;
  }
  .live-dot--cyan { animation: none; }
}